Privacy Policy
Last updated: October 17, 2025

Ality (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or receive SMS notifications.

1. Information We Collect

We may collect the following information when you use Ality’s services:

  • Your name and mobile phone number

  • Visit or interaction details such as reservation or waitlist data

  • Message-related data such as delivery status and response keywords (e.g., STOP, HELP)

2. How We Use Your Information

We use the information you provide solely to:

  • Send SMS updates or confirmations that you have requested

  • Provide estimated wait times, order updates, or service confirmations

  • Respond to your inquiries or messages if you request help

We do not sell, rent, or share your personal information for marketing purposes.

3. Consent

By providing your mobile phone number through an online or in-person form, you consent to receive automated text messages from Ality related to the service you opted into.
Message and data rates may apply. You may opt out at any time by replying STOP or request assistance by replying HELP.

4. Data Retention

We retain your personal data only as long as necessary to provide our services or comply with legal obligations. Message logs and waitlist data are routinely deleted after use.

5. Data Sharing

We may share limited data (such as phone numbers and message content) with trusted partners who help deliver our service — for example, our SMS platform provider, Twilio. These partners are bound by strict confidentiality and data protection requirements.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse.

7. Your Rights

You may request to view, update, or delete your personal information at any time by contacting privacy@ality.ai.

8. Contact Us

If you have questions about this Privacy Policy, please contact:
Ality
Email: hey@ality.ai
Website: https://ality.ai